Returns Policy
UK Returns
* For International Returns, please select your country from the country selector on the menu *
We hope you will immediately fall in love with your Fanciful Doll purchase, however, it if is not quite right we will assist you with your return.
We accept returns (except for accessories as these are made to order) for items with meet the below criteria:
- Unworn
- Original packaging
- No makeup marks
- No pet hair
- Unscented
- No sign at all that items have been used for photo shoots
All item(s) being returned must also be accompanied by original packaging. Please try items on with care. Items returned to us in a non-sellable condition will not be refunded and will be sent back to you at your cost.
We must be notified within 14 days of you receiving the item(s) that you would like to make a return by emailing us at info@fancifuldoll.com. Return items must be sent back within 14 days of accepting your returns request in order for you to receive a cash refund. Items sent back after 14 days will not be refunded, and the item(s) will be shipped back to you at your own cost.
Please note that returning your order is at your own cost, unless the item you are returning is faulty or incorrect.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. It is your responsibility to select a reliable carrier to return the goods to us with a trackable service. In case of dispute, we also recommend you retain proof of sending.
If you receive an item which is damaged, you must email info@fancifuldoll.com within 48 hours of delivery.
Please note that all accessories are made to order and are not returnable.
Return Instructions
1. Email info@fancifuldoll.com within within 14 days of receiving your order. Please make sure your name and order number are in the email heading.
Tell us the item that you would like to return/exchange and why.
Size exchanges are subject to availability. We will try to help you get the size that you request, but if unavailable, store credit will be issued.
2. Receive your return information.
Please allow up to 2 business days for a reply to your returns request. We will provide you with instructions on where to send your Fanciful Doll item. Returns must be shipped within 14 days of return approval.
Refunds
Please allow 7 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
Exchanges
We are happy to offer exchanges for the same item in an alternative size, as long as the new size requested is in stock or we have the ability to pre-order for you. Original shipping charges are non-refundable.