Privacy Policy

Information that we collect

We may collect and process, with your express permission, the following information: information (such as name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase products on the Site, upload or submit any material via the Site, or request any information from us; in connection with an account sign-in facility, your login and password details; details of any transactions made by you through the Site; communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content; or information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be recognised from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

We may use the information provided to us and permitted us to use in the following ways: to enable us to process your orders and to provide you with services and information offered through the Site and which you request; to administer your account with us; to verify and carry out financial transactions in relation to payments you make online; to audit the downloading of data from the Site; to improve the layout and/or content of the pages of the Site and customise them for users; to identify visitors to the Site; to carry out research on our users’ demographics and tracking of sales data; to send you information we think you may find useful or which you have requested from us, including information about our products and services, or potential shopping basket recoveries.

Fanciful Doll respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Also, you have a right to prevent the use of your personal information for direct marketing purposes and to remove any of this information from our servers, simply send email to info@fancifuldoll.com.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Fanciful Doll will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Shopify

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Our website uses cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device. They enable us to identify your device when you move between different websites and applications, so that we can serve targeted advertising to you.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public places.

Policy Updates

This Policy may change from time to time and is available on our website.