Refund policy
UK Returns
The below terms apply to Full Price items only:
We hope you will immediately fall in love with your Fanciful Doll purchase, however, it if is not quite right we will assist you with your return.
We accept returns on full price items which meet the below criteria:
- Unworn
- Original packaging
- No makeup marks
- No pet hair
- Unscented
- No sign at all that items have been used for photo shoots
- Not be Final Sale or an accessory
All item(s) being returned must also be accompanied by original packaging. Please try items on with care. Items returned to us in a non-sellable condition will not be refunded and will be sent back to you at your cost.
We must be notified within 14 days of you receiving the item(s) that you would like to make a return by emailing us at info@fancifuldoll.com. Return items must be sent back within 14 days of accepting your returns request in order for you to receive a cash refund. Items sent back after 14 days will not be refunded, and the item(s) will be shipped back to you at your own cost.
Please note that returning your order is at your own cost, unless the item you are returning is faulty or incorrect.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. It is your responsibility to select a reliable carrier to return the goods to us with a trackable service. In case of dispute, we also recommend you retain proof of sending.
If you receive an item which is damaged, you must email info@fancifuldoll.com within 48 hours of delivery.
Please note that all accessories are made to order and are not returnable.
International returns (Non-UK)
We hope you will immediately fall in love with your Fanciful Doll purchase, however, it if is not quite right we will assist you with your return.
We do not accept cash returns for international orders.
If you receive your item and decide you prefer another style more or need to choose another size of the same dress, you can return the item by notifying us within 7 days of delivery for a store credit valued at the cost of the item (minus a handling fee of £30 which covers the initial shipping and packaging costs). In addition to this, any express or super-express shipping upgrade fees cannot be refunded.
Items must be shipped back to us within 14 days of you notifying us of a return.
Please note that Final Sale and accessories are not eligible for refund or exchange.
Sale items discounted by 20% and over are counted as Final Sale and are therefore not eligible for return or exchange. No exceptions.
To be eligible for return your item must meet the below criteria:
- Unworn
- Original packaging
- No makeup marks
- No pet hair
- Unscented
- No sign at all that items have been used for photo shoots
- Not be Final Sale or an accessory
All item(s) being returned must be returned in original polybags. We recommend returning the items in the original box, however, we will accept returns in mailer bags or other shipping boxes. Please package carefully to ensure no damage can be caused in transit. Please try items on with care. Items returned to us in a non-sellable condition will not be refunded and will be sent back to you at your cost.
Please note that returning your order is at your own cost, unless the item you are returning is faulty or incorrect.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. It is your responsibility to select a reliable carrier to return the goods to us with a trackable service. In case of dispute, we also recommend you retain proof of sending.
Returns will need to be marked as 'Returned Goods' on any customs forms to ensure no additional duties are applied on the return. In the event of incorrect customs documentation any charges as a result of this are applied to the sender.
Store credit is issued when the original item is delivered. Please note that we only allow one return for credit per order.
If you receive an item which is damaged, you must email info@fancifuldoll.com within 48 hours of delivery.
If you have any questions that relate to returns, please email: info@fancifuldoll.com
Return Instructions
1. Email info@fancifuldoll.com within 7 calendar days of your order being delivered for international orders and within 14 days for UK orders. Please make sure your name and order number are in the email heading.
Tell us the item that you would like to return/exchange and why.
Size exchanges are subject to availability. We will try to help you get the size that you request, but if unavailable, store credit will be issued.
2. Receive your return information.
Please allow up to 2 business days for a reply to your returns request. We will provide you with instructions on where to send your Fanciful Doll item. Returns must be shipped within 14 days of return approval.
Refunds
Please allow 7 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, as store credit. Refunds will only be refunded back to the original method of payment if your return qualifies for cash refund as per above information. You will receive an email notification once your refund has been processed.
Exchanges
We are happy to offer exchanges for the same item in an alternative size, as long as the new size requested is in stock or we have the ability to pre-order for you. This does not apply to Final Sale items. Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund/store credit. Original shipping charges are non-refundable.
Cancellations
We do not accept cancellations once an order has been placed due to fees charged by payment providers which are non-refundable.